Help & Knowledge Base
Frequently Asked Questions
Find quick answers regarding our artisan chocolate creations, delivery timelines, storage recommendations, and corporate orders.
Ordering & Delivery
Simply browse our catalog, add items to your cart, and complete checkout with your delivery details. You can also order directly via WhatsApp.
Delivery is free on orders above Rs. 2,500. For orders below that, a standard courier fee of Rs. 200 applies nationwide.
Orders are typically dispatched within 1-2 business days and delivered within 3-5 business days depending on your city.
Yes. Use the Track Order page with your order number and phone number, or sign in to your account to see all your orders and live status in one place.
Payment
We currently accept Cash on Delivery (COD) only — pay in cash when your order arrives at your doorstep.
Product & Quality
Yes, all ChocoBake Foods products are 100% Halal certified and produced under strict quality and hygiene standards (ISO 22000 certified).
Store in a cool, dry place away from direct sunlight. Refrigeration is recommended in hot weather to preserve texture and freshness, especially for spreads.
Shelf life varies by product and is printed on the packaging. Most of our chocolate and spread products stay fresh for 6-9 months when stored properly.
Wholesale & Bulk Orders
Yes, we offer tiered wholesale pricing for bakeries, distributors, and corporate gifting partners. Submit an inquiry via our B2B Wholesale section on the homepage.
You can reach us on WhatsApp or via our Contact page. Our support team is available Monday-Saturday, 9:00 AM - 6:00 PM.
Cannot find your question?
Our dedicated customer care team is available 7 days a week to assist you.